Mundia - Frequently Asked Questions

Will the Mundia site retirement date be extended?

Yes, due to recent site issues, we will be extending the retirement period for all members until September 30, 2014.

When will the Mundia site be retired?

September 30, 2014

Why is Mundia being discontinued?

Over the years we have built up a variety of products that enable our users to discover, preserve and share their family history. We recognize that there are a lot of ways that we, as a company, can make family history easier, more accessible and more fun for people all over the world.

In order to do this, we need to focus on our core offerings to ensure we're delivering the best service and best product experience to our customers. To that end, we've decided to invest more aggressively in our core Ancestry.com business and plan to retire the Mundia service.

Will Mundia ever come back?

Unfortunately, we don't have plans for Mundia to become active again. Mundia trees are part of Ancestry and are available in English, French, German, Italian, Swedish and Spanish.

What will happen to my data and the trees I've created after September 30, 2014?

Mundia trees are a part of Ancestry and are available in English, French, German, Italian, Swedish and Spanish.

You can also preserve the family trees you've created in your native language, by downloading your trees into a GEDCOM file while logged in to the Mundia site before September 30, 2014. After this time your family trees will only be offered in a select number of languages on Ancestry.

Will I need to become an Ancestry.com subscriber to view my trees?

You are able to access the trees you've created on Mundia for free on Ancestry. You can log in using your Mundia username and password to any of our existing Ancestry international sites to view your trees.

What if I don't speak any of the languages you currently support? How can I download the trees I've created in my native language?

You can preserve the family trees you've created in your native language, by downloading them into a GEDCOM file while logged in to the Mundia site before September 30, 2014. After this time your family trees will only be offered in a select number of languages on Ancestry.

To do this, navigate to http://www.mundia.com/us/Tree/Manage and click the “Actions” dropdown menu next to the tree you wish to save. Click the “Export GEDCOM” link. After a few moments, you will be able to click the “Download GEDCOM” link to save the GEDCOM to your personal computer.

Who can I speak with if I have questions in the future about Mundia?

For further questions, please contact Member Services at [email protected].