Report an issue or request content removal

What would you like to report?

Person is living or personal content is being displayed

Contact the Message Board administrator to report the sharing of private information. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.

Harassment

Contact the Message Board administrator to report harassment. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.

Vulgar, offensive, or pornographic content

Contact the Message Board administrator to report offensive posts. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.

Spam or scam

Contact the Message Board administrator to report spam or scams. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.

Person is living or personal content is being displayed

In our extensive databases, you may find information about living individuals; this is information that has already been made public by government institutions or other groups.

Please notify us if you find information that relates to you or your living minor children and that you are concerned about having published online.

Please click on Continue (below) to report the issue.

Person is living or personal content is being displayed

We encourage you to ask the member who posted the information to take it down; doing so may help prevent them from posting private information in the future. If the member does not remove the information, we can help.

To contact the member, simply click on their name or username.

If the member will not remove the information, click on Continue (below) to report the issue.

Sensitive information about the deceased

We encourage our members to be thoughtful about what is shared. However, each user has the right to post content as long as it doesn't violate our Terms and Conditions. You are welcome to contact the member if you have concerns about what is posted by clicking on the member's name or username.

If you believe the content violates our Terms and Conditions, please report the situation using one of the other reporting options.

Harassment

We encourage our members to be thoughtful about what is shared. However, each user has the right to post content as long as it doesn't violate our Terms and Conditions.

If other users post harassing comments on your tree, you can delete the comments by hovering over the comment and clicking "Delete." You can also block a specific member by clicking on the member's name or username.

If deleting or blocking the comments is not enough, or if another user posts a harassing comment on a public record (such as a Census record), please click Continue (below) to report the issue to us.

Inaccurate information

We always strive to ensure that the information we provide is accurate. However, we can’t guarantee that every record or transcription is correct. As you may have noticed, not all records are easy to read and our transcribers sometimes make mistakes.

If you have information to correct an error, you can share it by adding comments to the record or by adding alternate information. If there is a problem with the source image, please report that using the "Problem with an image" option.

Inaccurate information

We encourage all members to avoid posting inaccurate or misleading information; however even the most careful researcher may have errors in his or her file.

You are welcome to contact the member to let them know you have different information, but ultimately the member has the right to post any information as long as it doesn't violate our Terms and Conditions.

To contact the member, click on their name or username.

Vulgar, offensive, or pornographic content

Vulgar, offensive, or pornographic content is specifically prohibitted by our Terms and Conditions. If you have discovered such information on our site, please let us know so we can help resolve the issue.

Copyright or permission issues

Ancestry respects the intellectual property of others and expects that our users do the same. If you have reason to believe that material on Ancestry.com infringes on your copyright, click "Continue" (below) to file a removal request.

You must be the owner of the copyright or the authorized agent of the copyright owner to make a claim.

Spam or scam

Ancestry has safeguards in place to minimize spamming or scams on our site.

You can delete comments on your tree by hovering over the comment and clicking "Delete." You can also block a specific member by clicking on the member’s name or username.

If deleting or blocking the comments is not enough, or if another user posts spam or a scam in a comment on a public record (such as a Census record), please click Continue (below) to report the situation to us.

Problem with an image

If you discover an image in one of our collections that has a problem, such as being hard to read, missing, or wrong, please let us know about it. We do periodic maintenance projects on our major collections; your reports help us track down issues among our hundreds of millions of images.

If the administrator has not resolved your concerns within 14 days, click on Continue (below) to report the issue.

I have contacted the board administrator and the issue is still unresolved.

I have contacted the member and the issue has not been resolved, or I am unable to contact the member.

Request removal of content Request removal of private or personal content Request removal of copyrighted material Report an image problem

Required

Original material URL*

Required

The original work is not available on the internet

Required

Material on Ancestry sites* Contact information:

Required

First name*

Required

Last name*

Required

Address Line 1* Address Line 2

Required

City*

Required

State/Province*

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Zip/Postal Code*

Phone Number

Technical Concern:

Required

Content URL*

Required

Email address*

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Country of residence*
Comment (optional):

I warrent, under penalty of perjury, that the information I provide is accurate and that I am the owner or an authorized agent of the owner of the work or works referenced.

Required

Sign by typing your full name here:

Required

I affirm that the information I am reporting is about me or my living minor child.

Thank you for submitting this issue!

Our Member Services team will review your request and take appropriate action. Please note that, should we decide to remove content from the system, it may take some time to do so. Thank you for your patience.

Help on this form

To help us respond to your request, please fill out all of the fields on this form.

The Content URL may be filled in for you. If not, please copy and paste the URL from Ancestry.com for the page that has the problem.

Your email address will help us contact you should we need clarification.

Please provide your Country of Residence (where you currently live).

Finally, please provide any additional information in the Comments section that will help us understand your concerns.

Help on this form

To help us respond to your request, please fill out all of the fields on this form.

Select one of the available "Technical Concerns" from the list. If you choose "Other," please provide details in the Comments section.

The Content URL may be filled in for you. If not, please copy and paste the URL from Ancestry.com for the page that has the problem.

Your email address will help us contact you should we need clarification.

Please provide your Country of Residence (where you currently live).

Please provide any additional information in the Comments section that will help us understand your concerns.

Help on this form

To help us respond to your request, please fill out all of the fields on this form.

Select one of the available "Technical Concerns" from the list. If you choose "Other," please provide details in the Comments section.

The Content URL may be filled in for you. If not, please copy and paste the URL from Ancestry.com for the page that has the problem.

Your email address will help us contact you should we need clarification.

Please provide your Country of Residence (where you currently live).

Please provide any additional information in the Comments section that will help us understand your concerns.

Help on this form

To help us respond to your request, please fill out all of the fields on this form.

Please note that you must be the owner or an authorized agent of the ownwer of the work or works referenced on this form in order to make a claim.

You must provide the URL to the original material that you are making a claim for. If the original work you are making a claim for is not available on the internet, please provide details on how we can evaluate the original mataerial in the Comments section.

You must also provide the URL to the page(s) on the Ancestry.com properties where the infringing material is displayed.

Contact information is required for us to take action on this request.

Why report an issue?

Protecting your privacy is at the core of what we do. If you are concerned about something you see on the website, please report it to us. Here are some examples of how you can use this tool.

User-submitted content such as images, stories, or comments that violate Ancestry.com's Terms and Conditions.
Information about you or your living minor children in our public databases. For more information about privacy, please read our Privacy Policy.
Problems with records, inlcuding missing, unreadable, or incorrect images.

Finally, if you discover a problem with one of our record images (such as a census image), please let us know. With hundreds of millions of images on the site, there are likely a few that are missing, wrong, or unreadable. Your feedback can help us correct these items.