Contact the Message Board administrator to report the sharing of private information. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.
Contact the Message Board administrator to report harassment. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.
Contact the Message Board administrator to report offensive posts. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.
Contact the Message Board administrator to report spam or scams. To contact the administrator, click on “Board Information” in the "Page Tools" box on the right side of the message board.
In our extensive databases, you may find information about living individuals; this is information that has already been made public by government institutions or other groups.
Please notify us if you find information that relates to you or your living minor children and that you are concerned about having published online.
Please click on Continue (below) to report the issue.
We encourage you to ask the member who posted the information to take it down; doing so may help prevent them from posting private information in the future. If the member does not remove the information, we can help.
To contact the member, simply click on their name or username.
If the member will not remove the information, click on Continue (below) to report the issue.
We encourage our members to be thoughtful about what is shared. However, each user has the right to post content as long as it doesn't violate our Terms and Conditions. You are welcome to contact the member if you have concerns about what is posted by clicking on the member's name or username.
If you believe the content violates our Terms and Conditions, please report the situation using one of the other reporting options.
We encourage our members to be thoughtful about what is shared. However, each user has the right to post content as long as it doesn't violate our Terms and Conditions.
If other users post harassing comments on your tree, you can delete the comments by hovering over the comment and clicking "Delete." You can also block a specific member by clicking on the member's name or username.
If deleting or blocking the comments is not enough, or if another user posts a harassing comment on a public record (such as a Census record), please click Continue (below) to report the issue to us.
We always strive to ensure that the information we provide is accurate. However, we can’t guarantee that every record or transcription is correct. As you may have noticed, not all records are easy to read and our transcribers sometimes make mistakes.
If you have information to correct an error on a specific record, you can share it by adding comments or adding alternate information, you can do so by clicking the "Add alternate information" link on the record page. If you find an error that affects multiple records or cannot be addressed by using the alternate information link, please let us know.
If there is a problem with the source image, please report that using the "Problem with an image" option from the drop-down list.
We encourage all members to avoid posting inaccurate or misleading information; however even the most careful researcher may have errors in his or her file.
You are welcome to contact the member to let them know you have different information, but ultimately the member has the right to post any information as long as it doesn't violate our Terms and Conditions.
To contact the member, click on their name or username.
Vulgar, offensive, or pornographic content is specifically prohibitted by our Terms and Conditions. If you have discovered such information on our site, please let us know so we can help resolve the issue.
Ancestry respects the intellectual property of others and expects that our users do the same. If you have reason to believe that material on Ancestry.com infringes on your copyright, click "Continue" (below) to file a removal request.
You must be the owner of the copyright or the authorized agent of the copyright owner to make a claim.
Ancestry has safeguards in place to minimize spamming or scams on our site.
You can delete comments on your tree by hovering over the comment and clicking "Delete." You can also block a specific member by clicking on the member’s name or username.
If deleting or blocking the comments is not enough, or if another user posts spam or a scam in a comment on a public record (such as a Census record), please click Continue (below) to report the situation to us.
If you discover an image in one of our collections that is difficult to read please review the article Viewing, Downloading, and Printing Record Images (link to https://support.ancestry.com/s/article/Viewing-Record-Images) in the Support Center to get some tips for using the tools menu within the image viewer to enhance the image for better viewing.
If you cannot improve an image using the tools in the image viewer, or if you discover an image that is missing or incorrect, please let us know about it. We do periodic maintenance projects on our major collections; your reports help us track down issues among our hundreds of millions of images. Keep in mind that we are typically unable to fix issues that might appear in the original source such as ink stains, rips and holes or physical obstructions.
If the icon appears on the page that states “No Image - text only collection” then Ancestry does not have access to an image for that record.
If the administrator has not resolved your concerns within 14 days, click on Continue (below) to report the issue.
I have contacted the board administrator and the issue is still unresolved.
I have contacted the member and the issue has not been resolved, or I am unable to contact the member.