Your subscription to the Services (as defined in the Ancestry Terms and Conditions) and purchase of AncestryDNA and AncestryHealth® is subject to these Renewal and Cancellation Terms. Capitalized terms used in these Renewal and Cancellation Terms if not defined here are as defined in the Terms and Conditions.
There are various payment and subscription options available for using the Services. These options can be found in the individual Services and may change from time to time. Once you register for a free trial or your initial payment is processed, your subscription has begun, and you can immediately access the relevant Service.
1. Automatic Renewals of Subscriptions. Subscriptions automatically renew, except for gift and pay-per-view subscriptions. This means that once you sign up for a free trial or become a subscribing member, your subscription will automatically renew based on the subscription program you chose (e.g. semiannually, monthly, etc.). You will be charged the rate stated at the time of purchase (plus applicable taxes, such as value added tax when the stated rate doesn’t include VAT) at the beginning of each billing term of your subscription via the billing method you have provided to us. Please ensure that your billing information is correct to prevent your subscription from lapsing.
Prices and terms for subscriptions may change at any time. The price and terms in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, but new prices and terms may apply to renewals or new subscriptions. Ancestry will give you reasonable notice of any change in price or terms before they go into effect. If you do not want to renew your subscription under these new prices or terms, you may cancel your subscription as described below.
2. Subscription Cancellations and Refunds. You may cancel your subscription by logging into your My Account page in the Services or by contacting us by phone or email. Learn more about how to cancel your subscription here. All refunds will be credited to the billing method associated with your account.
Unless otherwise stated in the terms of your subscription, the following terms will apply:
Free Trials: Some of the Services allow you to register for a free trial so you can try the Services before starting a paid subscription. If you register for a free trial, you may cancel at any time during the free trial period and incur no charge. If you do not cancel during the free trial period, your paid subscription will start once your free trial period ends.
Monthly Subscriptions: Subscriptions billed on a monthly basis may be cancelled at any time prior to two business days before your renewal date but are not eligible for a refund. If you cancel your monthly subscription, you will retain access to your Services for the remainder of that month. If you do not cancel your subscription prior to two days before your renewal date, we will renew your subscription for one more month.
Subscriptions Longer than a Month: Except for the AncestryHealth® Plus Membership, subscriptions longer than one month may be cancelled during the first 30 days for a full refund. If this subscription begins with a free trial, the 30 day period begins after the free trial ends. If you cancel this type of subscription after the first 30 days, you will not receive a refund, but you will retain access to the relevant Services for the remainder of your subscription period, after which your subscription will be cancelled. If you do not cancel your subscription within your subscription period, we will renew your subscription for an additional term equivalent in length to your current subscription. Refunds are not based on account usage.
Gift Memberships: Gift memberships may be cancelled by the purchaser for a full refund before the earlier of (a) 30 days after the date the gift is purchased and (b) the gift start date selected by the purchaser. No refunds are available after the gift start date.
AncestryHealth® Plus Membership: If you cancel, you will not receive a refund for prior or current subscription periods, but you will retain access to your subscription features and data provided to you during the current subscription period, after which your subscription will be cancelled and you will not receive ongoing updates.
If you do not cancel your subscription within your subscription period, we will renew your subscription for an additional term equivalent in length to your current subscription unless you cancel.
Credits: Some Services may be purchased as credits, in varying quantities, to be used over a period of time (e.g. Services on www.archives.com). Credits purchased are valid for the period specified at the time of purchase. Any credits unused within the period of permitted use will expire following the expiration date.
Taxes and Fees: You will be responsible for all taxes and fees charged by other companies such as shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees, and foreign transaction fees.
AncestryDNA and AncestryHealth® Kits
1. Cancelling Laboratory Processing of AncestryDNA and AncestryHealth® Kit.
You may cancel the laboratory processing of your AncestryDNA kit by contacting our Member Services. If you have already submitted your saliva sample, you will need to provide your saliva sample tube code to Member Services in order for us to identify and destroy your sample. The tube code is included in your DNA test kit. We recommend you store the code in a safe place.
You can't cancel the laboratory processing of your AncestryHealth® kit after activation.
If the laboratory has already processed your saliva sample, you may request the destruction of your sample by contacting Member Services. For AncestryDNA, find contact details here. For AncestryHealth® go here. You may also delete your test results by following the instructions in your DNA test settings.
2. Refund Eligibility.
a. AncestryDNA purchases are eligible for a refund if you have not accessed your results and you request a refund within 30 days of placing your kit order, subject to these additional conditions:
NOTE: Refunds are not available after you have accessed your AncestryDNA results regardless of when you request a refund.
b. AncestryHealth® Core purchases are eligible for a refund of the kit purchase price minus a $25 fee if you request a refund within 30 days of placing your order and prior to your activating your AncestryHealth® kit through the Ancestry website, however, if you are an existing AncestryDNA customer purchasing AncestryHealth® Core, you are not eligible for a refund after you activate your Ancestry Health Core product.
NOTE: If you activate your AncestryHealth® kit and receive a message stating that you do not meet the inclusion criteria and are ineligible for AncestryHealth®, you are entitled to a full refund.
c. Additional Refund Requirements:
To receive a refund you must provide (1) the same information you provided to us when you placed your order, and (2) the activation code (which is included on the instruction card that comes with your AncestryDNA and AncestryHealth® kit). If you do not have your activation code, you will have to provide other suitable proof of purchase in order to receive a refund.
Ancestry does not refund shipping and processing charges or any applicable taxes paid on the non-refundable portion for kits purchased from the United States. All refunds will be credited to the billing method associated with your account.
Outside the United States: You have the right to change your mind and cancel your order for a DNA test and receive a full refund at any time within 14 days of receiving your order. Please call us to cancel your order and request a refund. You will need to know your order number when you call to cancel. Your order number is in the order confirmation email you received after placing your order. Your right to cancel will lapse 14 days following the date of your order. If you cancel your DNA test after you have submitted your saliva sample, you will not be able to access any DNA results. Your refund will only be provided via the credit card you used to purchase the DNA kit. Please allow a reasonable time for the credit to reach you.
Traits: If you purchased traits for your existing DNA test after your DNA results have been made available in the Services, you will have access to your traits as soon as your payment is processed, and you are not eligible for a refund of your traits purchase.
If you purchase traits for your existing DNA test that you have activated, but your DNA results have not been made available in the Services, you may cancel your traits purchase by contacting Member Services and are eligible for a refund until your DNA results are made available. Once your DNA results are available, you are not eligible for a refund of your traits purchase.
Your purchase of an AncestryDNA Test containing traits is governed by the above cancellation and refund terms applicable to AncestryDNA Tests that do not contain traits.
3. Replacement Testing Kits.
Should you require a replacement DNA testing kit, you may call AncestryDNA at 1-800-958-9124 and provide the same information that you provided when you ordered your AncestryDNA test. Replacement kits are $25 per kit (plus applicable shipping and handling).