MyCanvas.com FAQs

I thought you were retiring MyCanvas as of September 30, 2014. What happened?

We’ve heard from many people who love this service and hate the idea of it going away. We listened and decided not to retire MyCanvas, but instead transfer the ownership to Alexander’s.

Does this announcement impact any of the other services being retired in September?

No. MyFamily, Mundia, the Y-DNA and mtDNA test, and parts of our Genealogy.com service will be retired as of September 30, 2014.

Will all of my projects be saved?

Yes. At this time, projects will remain saved on Ancestry. Once MyCanvas transitions to Alexander’s next year, customers will need to create a username and password and transfer their projects to Alexander’s where they will be saved moving forward. Once the transition is ready to take place, current MyCanvas customers will be emailed with instructions and details.

Will all of my pictures and projects be automatically transferred?

No. Once MyCanvas transitions to Alexander’s next year, customers will need to create a username and password and transfer their projects to Alexander’s where they will be saved moving forward. Once the transition is ready to take place, current MyCanvas customers will be emailed with instructions and details.

Will the information from my tree still transfer into my projects? Will it allow me to import information directly from my online tree?

Yes. Ancestry trees will still be able to be integrated into a MyCanvas project.

Will MyCanvas continue to offer templates?

Alexander’s plans to make all existing features on MyCanvas available during and after the transition.

Will I need a new username and password?

Not right away. For the time being you can access your MyCanvas projects exactly as you always have. Once the transition to Alexander’s is complete, you will need to create a new username and password and transfer your MyCanvas projects over to Alexander’s.

Can I still share my project with others?

Yes.

Will I still be able to print the pages myself?

Yes.

When will the change take effect?

Ancestry will manage the MyCanvas product and will work with Alexander’s to transition the experience over the coming months. The move to Alexander’s will take time. But in the meantime, all MyCanvas projects will remain accessible on Ancestry until it moves over to Alexander’s, at which point we will communicate further details of how to move over any MyCanvas projects still in progress.

How will I find MyCanvas now? Will I still access it through Ancestry?

Yes, you will continue to access MyCanvas through Ancestry. Additionally, MyCanvas is and will continue to be accessible by visiting www.mycanvas.com.

I live in Canada. Now that MyCanvas has been sold to another company, can I order books?

Alexander’s expects to be able to support shipping to Canada later this year.

If I have a question about my order. Who do I contact?

Call us at (801) 980-9809 (US and International) or (888) 360-9226 (US Toll Free) to talk to a live representative.
Agents are available Monday-Friday from 8:00 AM to 5:00 PM MST.