Have a problem and would appreciate some help.
When I installed the program a couple of months ago I downloaded my tree from Ancestry without a problem - over 5000 names and all the media. To sync it wanted me to upload it again. Upshot was I ended up with 2 trees on Ancestry. No problem I thought. I'll just rename one so I remember which one I'm working on. All good.
Discovered it was syncing both trees and was happier still.
No problems until awhile ago when I decided to back up one of the trees onto an EHD. Did that without a problem. Went back to FTM and the tree had disappeared. Not only that but it has disappeared from Ancestry as well.
I really need to know what's happened so I don't lose the second tree the same way.
What's the best thing to do now. I think I will stay out of FTM until I come up with some answers.
Also is there a clear guide to how to sync, link and backup somewhere that I can refer to because I'm a bit lost and rely on the prompts. I think I better learn a bit more.
Thanks for any help you can give me, Mally