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FTM2012 won't open following Microsoft updates

Replies: 5

FTM2012 won't open following Microsoft updates

Posted: 1373630683000
Classification: Query
I run FTM2012 on Windows 7. I have used the software for about a year, and have encountered frustrations along the way, despite the fact that FTM2012 is "certified" for Windows 7. Most recently, I was unable to open FTM yesterday. The program simply wouldn't open. I ran the Microsoft trouble-shooting utility, and was told to try to open the program in "compatibility mode." After doing that the program still refused to open and I began to get a message telling me that "FTM.exe" didn't have publishing info. Finally, in desperation I uninstalled the most recent Microsoft updates that had been installed on my computer since I last used FTM on July 8. After I did that, FTM opened and functioned. I called Ancestry support and got a friendly person, but no real answers. Obviously, I can't run long without Microsoft updates -- especially the security updates. Any ideas, and any hunches why the corporate owners of FTM won't support Microsoft updates as they say they do????? Thanks!
SubjectAuthorDate Posted
stickle111 1373630683000 
BurgessDonnel... 1373631487000 
stickle111 1373632103000 
johndd189 1373631795000 
stickle111 1373632473000 
Rachel Boyer 1420233361000 
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