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Installing FTM 2012

Replies: 1

Re: Installing FTM 2012

Posted: 1367852498000
Classification: Query
You must have Vista SP1 or later installed, you can check this by left-clicking Start, right-click Computer, left-click Properties. If it says "Service Pack 2" or "Service Pack 1" then you're OK from that standpoint.

If you don't have the service pack here's how to install it:
http://support.microsoft.com/kb/935791

If you already have the SP and it's still giving that error, it could be a couple of things. First are you installing from CD or electronic download? If CD try the "Copying to and installing from the desktop" steps in this article:
http://ftm.custhelp.com/app/answers/detail/a_id/5250

If it's electronic download, there's another trick to try that I can look up but don't recall complete steps off the top of my head. Has to do with checking the "Compatibility mode" in the file properties.
SubjectAuthorDate Posted
a6220 1367850902000 
Sean Franklin 1367852498000 
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