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Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Replies: 40

Re: Sync Failed-An error occurred while "Preparing data to be downloaded from Ancestry"

Posted: 1361827850000
Classification: Query
Edited: 1361840773000
Back on 17 Dec 2012 I had the same thing happen with FTM2012 and my online tree. Kept trying to sync and then had to do a quick cancel when info being brought into FTM was being corrupted. Finally bit the bullet and unlinked FTM and my AMT (Ancestry Member Tree). Ever since have been unable to download my AMT into FTM. Fails about an hour into the download. About two weeks ago I even stopped being able to generate a GEDCOM. It quits after 48+ hours at the 65% complete mark. Today I called Customer Support and a ticket entered about the GEDCOM issue and, to address the sync issue, I was asked to submit my last Synced file (an ftm backup file from 18 Dec). Because it's 34G I was told to connect to site to upload the ftmb file. Only problem is that I can't connect to that site using any of the four major browsers (IE8, Safari, Chrome and FF). Am now between a rock and a hard place.
SubjectAuthorDate Posted
Michelle Entr... 1361808715000 
barbarajfn 1361814242000 
Michelle Entr... 1361888101000 
kraft49 1361816973000 
stephenkhigha... 1361827850000 
jnye042 1361832008000 
Michelle Entr... 1361888371000 
kraft49 1361891013000 
Michelle Entr... 1361888196000 
Hoot_S 1361828980000 
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