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Latest on Merge Box Info Not Refreshing

Replies: 12

Latest on Merge Box Info Not Refreshing

Posted: 1361321726000
Classification: Query
Latest on Merge Box Info Not Refreshing

I called today to get the latest update on what ancestry is doing about the merge box not refreshing when selecting a different person in a house in a census, or selecting a suggested link to another census:

1) They are getting many calls and are aware of the problem and are working on it.

2) The problem is not occurring with all customers. The support person told me that the Merge box (in the lower right of the Web Search Web Space) is NOT locking up on him.

3) He said he has Explorer as default internet browser. He had me clean cookies and history for Explorer even though I use Chrome as my internet browser.

In the meantime, my research is almost at a standstill. I can't move to another person in 1850-1870 households without doing a separate search for each person in the house. I can't choose other censuses for a person without going back to the top "Search Results" for that person.

SubjectAuthorDate Posted
silverfox3280 1361321726000 
johndd189 1361413716000 
jamclo 1361416047000 
johndd189 1361416720000 
DHarris1948 1361457691000 
silverfox3280 1361460707000 
BurgessDonnel... 1361493589000 
MizDeeee1 1361504182000 
MizDeeee1 1361513665000 
Sean Franklin 1361551489000 
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