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FTM2012 corrupted ... need download to fix

Replies: 4

Re: FTM2012 corrupted ... need download to fix

Posted: 1359556145000
Classification: Query
Edited: 1359556226000
Calling Ancestry won't help, they'll just tell you to call Nova Development (who the download was actually purchased from), and Nova will tell you to call Ancestry. Bottom line, you need to re-purchase.

When you bought FTM as a download, you were given the option of paying $6.95 for a 2-year "Extended Download", or $9.95 for a backup CD to be mailed to you. If you chose not to pay for those, the expectation is that you would save a copy of the installation files on your own.

If you didn't pay for one of the rescue options, and you didn't save your install file, you can repurchase it as an "Upgrade" for $27.99 by following the steps in this article:

Edit: And when you do re-purchase, either pay for a rescue option or if you are technically comfortable doing so, save your installer somewhere.

SubjectAuthorDate Posted
robertdmsmith 1359402145000 
johndd189 1359415590000 
David Abernat... 1359476225000 
ginglish1 1359517331000 
Sean Franklin 1359556145000 
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