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Any hopes on getting money back on a download???

Replies: 7

Any hopes on getting money back on a download???

Posted: 1358099163000
Classification: Query
I purchased FTM 2012 last night, via download. It won't open ANY of my family files from FTM 16. I created backups for the files. I made sure that Windows 7 has all the latest updates. I made sure that FTM 2012 has all the latest updates and patches. I'm done. This program is useless to me if I can't open up my files, and I do not feel like jumping through hoops reconfiguring every little thing to make this program work. It should work coming right out of the gate, should it not? Has anyone tried to get their credit card reversed after an unsuccessful download? If not, I guess this is a lesson learned. I'm seriously considering looking at other genealogy software for the first time in years, as this is the first and only program I've ever used. Meanwhile, I guess I stick with my 16.

Saddened...:(
SubjectAuthorDate Posted
GilligansBay 1358099163000 
GilligansBay 1358099524000 
tulrose 1358102258000 
GilligansBay 1358127959000 
GilligansBay 1358136392000 
johndd189 1358136910000 
GilligansBay 1358438562000 
calvinculver 1358123347000 
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