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Login Failure

Replies: 3

Re: Login Failure

Posted: 1357661623000
Classification: Query
Do you by chance use more than one computer to logon? There can be only one computer at a time logged in; and sometimes exiting the program or discarding a browser tab won't "take" with ancestry and they still think you are logged into a previous session on another computer.

At any rate, I suggest you call ancestry. They can tell if you are logged in by other means and reset your login, or otherwise help to troubleshoot login problems.

1-800-262-3787
SubjectAuthorDate Posted
mikesmith4397 1357655254000 
silverfox3280 1357661623000 
mikesmith4397 1357750723000 
alanmon 1357759468000 
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