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migration from FTM 2012 for Windows to MAC

Replies: 7

Re: migration from FTM 2012 for Windows to MAC

Posted: 1353880337000
Classification: Query
In my experience with Ancestry support, you have to do a lot of hand holding when it comes to issues with FTM. They'll do whatever they can to get rid of the ticket as quickly as possible, and you have to ride them to see the problem through to a solution--if one is possible. They are not given incentives to solve problems. They are driven to close tickets.

If you are able to recreate this problem, then tell them to recreate it. If there is a bug in the software, the onus to prove it shouldn't be on you after you've explained how to recreate it.
SubjectAuthorDate Posted
barmccoy 1353796430000 
David Abernat... 1353800678000 
Sean Quinn 1353876677000 
MarcoScavo 1353880337000 
barmccoy 1355972312000 
Sean Quinn 1355991396000 
P_Geddis 1378367513000 
barmccoy 1378430861000 
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