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Synchronize Errors-->FTM to Ancestry.com

Replies: 9

Synchronize Errors-->FTM to Ancestry.com

Posted: 1352492310000
Classification: Query
I'm using FTM12 with latest updates on W7 machine with 8 Meg memory. Trying to synch a large FTM file to Ancestry gives error msg w/o any indication as to the error or suggestions on how to fix.
First level help desk is no help; they suggest about everything (Firewall problem, upload while in safe mode, upload w/o media, etc) but problem still happens.
Help desk won't let me talk to developers, instead tell me to upload ftmb file into a Dropbox-like cloud storage area, send them an E-mail describing the problem and they will download and try to help.

This was 3 weeks ago and they haven't even downloaded the ftmb file from the cloud storage.

Any thoughts would be appreciated.
SubjectAuthorDate Posted
Dldelong 1352492310000 
BarbaraTaylor... 1352517116000 
cmagha 1353114351000 
BarbaraTaylor... 1353115174000 
Dldelong 1353190731000 
tulrose 1353197453000 
Dldelong 1353239139000 
david_c_mitch... 1353252385000 
tulrose 1353254101000 
Dldelong 1353256464000 
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