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FTM 2012 - Sync Failure. Now FTM will not open.

Replies: 20

Re: FTM 2012 - Sync Failure. Now FTM will not open.

Posted: 1352906448000
Classification: Query
Marco,

Thank you for the additional detail.

I uninstalled FTM and then renamed each of these directories. I then re-installed FTM. Unfortunately, still no success. FTM will not launch for me.

This is getting frustrating. My most up-to-date research is in FTM. However, do at least know it is safe as a backup as well. The inability to launch the application is cutting me off from researching, since my online material is not up-to-date since the syncing failed.

I supposed I could use a different User Account, but that is not without its annoyances (and should not be necessary).

I have received an initial response from Ancestry Support, but nothing substantive.

I plan to reformat my laptop in the coming weeks to hopefully resolve this and other bugs. A drastic step, but also the most likely to address the issue permanently.

Thank you again.
SubjectAuthorDate Posted
Joseph Petrel... 1352397660000 
MarcoScavo 1352398612000 
BurgessDonnel... 1352405228000 
Joseph Petrel... 1352672002000 
BurgessDonnel... 1352673239000 
David Abernat... 1352943489000 
Joseph Petrel... 1352995777000 
MarcoScavo 1352746894000 
Joseph Petrel... 1352906448000 
jeff legault 1352906743000 
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