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software crashing from unlink issue

Replies: 37

Re: software crashing from unlink issue

Posted: 1349387761000
Classification: Query
Update -
I've received a further reply from Tech Support:
"I received an update from our development team regarding this issue. We have determined the problem is not due to corruption in your .FTM database file, but is actually a bug in the software. We hope to have this issue resolved in future updates of the software."

I hope everyone who has experienced the issue will also submit a bug report and refuse to accept the inevitable first reply from Tech Support, telling you that your file is corrupted, etc. It took several escalation requests to get past the front line, which is not trained to handle problems.
SubjectAuthorDate Posted
BurgessDonnel... 1347926009000 
BurgessDonnel... 1348080171000 
BurgessDonnel... 1349109079000 
BurgessDonnel... 1349300713000 
MarcoScavo 1349301252000 
BurgessDonnel... 1349387761000 
jwardh 1347400643000 
sturdy2 1347989642000 
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