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CLOSED:::Help! FTM 2012 - won't open

Replies: 21

Re: Help! FTM 2012 - won't open

Posted: 1393503274000
Classification: Query
Jo

I use FTM 2014 and recently had was appears to be this very problem. When I tried to start FTM I received the message that FTM did not close properly. I then received the message that FTM had encountered a problem and needed to close.

I called FTM support and they directed me to Answer ID 5029. You should be able to find this at Ancestry.com help. It is fairly complicated but completing this process fixed my problem. I did have to re-register FTM and reset some of the settings under Tools, Options. Also some of my saved report options were lost and had to be reset.

If this had not worked the next step would have been to uninstall and reinstall FTM, Answer ID 4848.

If you need help the number to call is 1-800-262-3787.

Curt
SubjectAuthorDate Posted
rworthington 1347233727000 
dsfrenchie195... 1347279743000 
rworthington 1347279832000 
TeresaJGorge 1393467596000 
dsfrenchie195... 1393469239000 
TeresaJGorge 1393705899000 
curmil 1393503274000 
FrankO999 1347228597000 
dsfrenchie195... 1347279603000 
dsfrenchie195... 1347279567000 
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