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Photos not showing in Ancestry tree

Replies: 30

Buggy synching

Posted: 1374160671000
Classification: Query
Taking Russ' request to complain to Technical Support, here is what I wrote, which should also explain what I am also experiencing:

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Hello,

I recently bought FTM2012, and uploaded my tree as a new one and waited for the synch to complete. You can see it in the attachment “ftm2012 view” with an arrow added to point out the good local entry. All looks well.

Once I was certain the synch was complete, I went to the web site to view, and see that the profile picture (one of many) is missing. This is shown in the attachment “webpage view” with an arrow added to point out the bad web entry.

So I went into the profile for the missing picture and I see no pictures at all. See the attachment “profileview”.

So then I selected “gallery” and the profile picture appears in the special pane, and ONLY there, while it is missing from the gallery, while other pictures are there with a few missing. See attachment “galleryview”.

Now, I would hate to go through each and every one of my 3,453 entries and have to verify which media item was randomly chosen to be omitted. And there is no synching taking place at all, as you could see from the upper right corner of my first attachment. Even a forced manual one makes no difference, and yes, the files are in Autosynch mode.

It appears that there is a bug with the synching of image data. Please advise with something other than telling me to go through 3,543 entries to manually validate my tree.

Thank you.

Leo J Langevin

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Hopefully I will get an answer that I can live with!
SubjectAuthorDate Posted
BarbaraTaylor... 1358122486000 
leo Langevin 1374160671000 
rworthington 1374161901000 
leo Langevin 1374163049000 
leo Langevin 1374163797000 
rworthington 1374164537000 
leo Langevin 1374165712000 
leo Langevin 1374167046000 
leo Langevin 1374178203000 
richway12 1374199365000 
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