I have had the FTM 2012 for about a week and a half. Have windows 7 and have plenty of memory on the computer. Did all the recommended Window7 issues. Wish this issue would have been discusseed prior to me purchasing this product. Crashes all the time. I bought it specifically to Merge duplicates in my very large tree and it is so frustrating. Back up files takes hrs. and the list of people to merge does not save and when it crashes you have to redo it and the load for the merge list can be up to 6 hrs. What a huge pain and waste of money. Have written two emails and no response from customer assistance and the hold is 20 min to and hr and then disconnects itself also. How nice.