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FTM 2 for MAC Sync Problems

Replies: 30

Re: FTM 2 for MAC Sync Problems

Posted: 1338263173000
Classification: Query
I too have had identical problems with my FTM 2 for Mac (OSX 10.6.8). I have been a FTM user for over 10 years (Windows), but converted to Mac a year ago, and only purchased FTM 2 for Mac 3 months ago.

Same issues...tree will not sync being the primary problem. Like others, at first syncing went fine. I then left home for a month and added to my online tree via my iPad about 600 names. After returning home, my online tree could not update my local tree. I ended up breaking the link, downloading/merging my two tree to my computer (which ended up being a nightmare -- over 2,000 duplicated individuals). I finally got my data in relatively good shape, but to my dismay found I couldn't even UPLOAD my tree to, let alone sync them together.

I spent over 2 hours with Customer Support a couple of days ago to try to resolve this once and for all, to no avail (after deleting the application, reinstalling, updating, etc.) just like you all. CS was not condescending, but by the same token was fairly clueless as to what was if this were a very novel occurrence, which it obviously is not. At the end of the marathon session with CS (after being put on hold for the last 20 minutes) is that he had "heard from another CS person" of this very same problem happening to "one other person", and that it that case it turned out to be "an extra-large media file" that "could not compress with the other data so it could be synced", and that all I needed to do was locate this media file, remove it, and presto! All should be well.

So to be on the ultra safe side, I actually relocated my ENTIRE media library file to make sure I got rid of the theoretical offending file(s). But still, no success, no sync, no anything. So I very much doubt the problem has anything to do with media files.

And I can also very much relate to the slowness of the program, clicking between tabs and so on....but ESPECIALLY when merging some new information within FTM with the online service. It takes forever...... The program will often times freeze while in the midst of downloading data, leaving me to wonder if any data was even added at all (the little "merge successful" message fails to appear). I have had to "force close" the application on several occasions. In addition, the program will also outright crash half the time during these instances of freeze-merging.

There is something very wrong with the Mac version of this software and I hope FTM is listening. I'm ready to chuck the whole thing and switch to another piece of software. Very disappointing and frustrating.

However, I would be satisfied to just work with an online version of my tree, using my local software just for reporting, as has been mentioned. But now I can't even upload my tree to do THAT! And converting it all to GEDCOM and uploading it to would be fine, except that GEDCOM files do not contain any media files at all....and documentation and photos is a huge part of genealogy (and is a major component of my over 6,500 listed people)!!


/rant off/
SubjectAuthorDate Posted
brnn69 1334339009000 
Dan Duffy 1334727939000 
brnn69 1334734315000 
rpal20001 1335031515000 
Richard R Dil... 1338263173000 
rpal20001 1338806780000 
Henderson_Eri... 1339493185000 
brnn69 1339533346000 
Debra Baugher 1339608903000 
wehenley 1341822926000 
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