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FTM 2012 Constantly Freezes

Replies: 30

Re: FTM 2012 Constantly Freezes

Posted: 1330497373000
Classification: Query
I have precisely this problem and it is, at times, freezing so frequently as to be utterly ridulous. Sometimes I can work away for quite a while before it starts but when it does it will freeze the screen, sometimes for a minute or two, just at the touch of one key. A simple operation like shifting from 'people' to 'plan' view will trigger a freeze, the screen will fade, and a message appears in the top left of the Windows screen saying 'not responding'. I had none of these problems with FTM 2011 and this problem is making the 2012 version almost unusable at times.
I emailed customer support about a week ago but did not even receive a response. I love the features of FTM and upgraded to 2012 mainly for its better handling of blended families, of which I have many. My trees are quite small so this is not an issue and the problem does sometimes seem to be better if I work 'offline' but, for me, this defeats the purpose as I do a lot of searching and merging with Ancestry within the software and, again, this is a feature of FTM that I like over and above the competition. Even so, so frustrating have these experiences with FTM 2012 been (I have also had the Sync problems, though no so bad) that I have been trialing other software. I don't want to jump ship or go back to FTM 2011 but it may be I have no other option unless someone has a clue just what is going wrong here? I have only been using FTM 2012 a month or so and it has the latest updates, etc.

Before someone suggest it yes (as above) I have tried working whilst disconnected from Ancestery and offline and it is better but does still freeze on occasion. Moreover this is not a solution it is simply avoiding the problem since the web intergration is a significant feature of FTM for me.
SubjectAuthorDate Posted
Drew Hayes 1330227627000 
rworthington 1330356553000 
Drew Hayes 1330416129000 
Drew Hayes 1330416132000 
rworthington 1330431053000 
mdlpuk 1330479156000 
GEavy 1330497373000 
soll99 1331694507000 
GEavy 1331759883000 
rworthington 1331760588000 
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