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Unable to login through FTM 2011

Replies: 61

Unable to login through FTM 2011

Posted: 1317060193000
Classification: Query
Message sent to Ancestry below, however I would appreciate any thoughts from the community.
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This started last Friday!

I can login to the ancestry website via a browser

FTM 2011 fails to login and gives an error message "Authentication with the server failed"

1. From within FTM - Web Search - Browser Options - Login to Ancestry - same message appears.

2. Password reset - same problem.

3. Date/time on the pc are correct.

4. I do not use the windows fireall but also disabled my hardware firewall, same problem.

5. Does not matter whether Mozilla or Internet Exploder is set as the default browser, same problem.

6. System has not been updated recently

Any thoughts?
SubjectAuthorDate Posted
edward_c_scot... 1317060193000 
ArleneGuen1 1317065825000 
David Abernat... 1317067123000 
sharie60 1317069288000 
ArleneGuen1 1317070656000 
edward_c_scot... 1317071962000 
jbennettcolem... 1317076961000 
NancyMSmith 1317079253000 
jbennettcolem... 1317089418000 
AGHatchett3rd 1317090835000 
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