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FTM 2010 cannot download file

Replies: 0

FTM 2010 cannot download file

Posted: 1403339095000
Classification: Query
When I try to download a tree from ancestry, I get the box saying "Downloading file" but the progress bar does not move. The box title changes to "Unzipping downloaded tree" but nothing further happens. Reading the message boards for FTM 2012 suggests the recent problems should have been fixed.

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