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Anyone having trouble installing Family Tree Maker 2014 on their computer?

Replies: 4

Re: Anyone having trouble installing Family Tree Maker 2014 on their computer?

Posted: 1393615353000
Classification: Query
Edited: 1393615466000
Are you an ancestry.com subscriber (or Fold 3 or newspapers?)

FTM does not need to be registered to work, nor does it need to be online.

Ancestry only allows one computer to be logged into ancestry at a time. Do you have other devices logged in (laptop, other computer, etc?) If so, Log out (not just close the tab).

Can you go to File > Go Offline and start a new FTM file with one person in it? Exit and bring it up again? If so, after bringing it back up, try to go to File > Go Online.

Can you access your ancestry account with the same computer through a web browser?

If you still haven't been successful after trying the above, try their 800 number. Support isn't good with all things, but they are generally good at getting folks online and up and running.
SubjectAuthorDate Posted
emil_brenda 1393556168000 
curmil 1393588564000 
emil_brenda 1393593398000 
curmil 1393606152000 
silverfox3280 1393615353000 
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