Hi, I posted a message a week about the fact I wish I had never downloaded FTM 2014.
I was given some good advice here but to no avail. I have a brand new laptop less than six months old. bought with Windows 8 installed on it. Loads of RAM, hard disk space etc. I managed to initially install FTM 2014. It subsequently corrupted my major family tree file - and the backup - and now will not launch.
I followed advice posted here, and deleted files, reinstalled FTM 2014, turned off the virus check. None of this has worked. I have tried for hours.
I have requested an immediate refund from the third party downloader who Ancestry outsourced this to. I am so upset and disappointed. I know many of you have had no problems, but believe me, there is no excuse for a brand new product like FTM 2014 to do these things to my computer and fail to launch. I should not have to be an IT expert to understand how I might fix this either.
Ancestry, this message is for you. Please do more R&D on your products before you launch to market. I don't care how many people think this product works fine. It does not. It is a real shame, because I like your website, but I am now going to move to another program that will not destroy my research files like this one has.
I know this sounds emotional, but that is because this problem is emotional for me. Hours and hours of work. GONE.