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Still cannot launch FTM 2014 in Windows 8 0 - still wish I had never bought it

Replies: 11

Re: Still cannot launch FTM 2014 in Windows 8 0 - still wish I had never bought it

Posted: 2 Jan 2014 3:58PM GMT
Classification: Query
I did use copies, not originals, I was aware there could be a risk so I took precautions. I don't know why these files are corrupted and not working any longer, I am not an IT expert. The program worked initially and now it does not. I cannot explain it.

My FTM 2012 works fine and much older versions of the family tree that were created before I bought FTM 2014 are ok. Maybe the problem is that the syncing of the trees online, the "online" Ancestry tree thinks it is synced to the (now corrupted) FTM 2014 version so when I try to open the older files in FTM 2012, they will just not open. I have no idea.

But this is not the point at the end of the day. Why will the program not launch? It is brand new. Does not make any sense. The Microsoft compatability troubleshooter says the program itself is "incompatible". As I said, its practically a new laptop, bought specifically for Genealogy, FTM 2012 is literally the only program on the laptop besides Microsoft Office apps. The laptop has all the latest specs. There is no reason for this IT issue to have happened, nor can it be justified.

Would love it if Ancestry knew the answer!!! :-)
SubjectAuthorDate Posted
LeighBCD 2 Jan 2014 7:46PM GMT 
silverfox3280 2 Jan 2014 8:48PM GMT 
LeighBCD 2 Jan 2014 10:58PM GMT 
LeighBCD 2 Jan 2014 11:09PM GMT 
keithnuttle 3 Jan 2014 3:20AM GMT 
seanrough 13 Jan 2014 4:22AM GMT 
LeighBCD 13 Jan 2014 8:04AM GMT 
David Abernat... 13 Jan 2014 3:30PM GMT 
LeighBCD 14 Jan 2014 8:41AM GMT 
LeighBCD 14 Jan 2014 8:45AM GMT 
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