I would like to add to the interface problem. You may have read all of the groans about the interface, and it is significantly different from the old pre version 16 interface.
And YES there is a learning curve, but once you start working with the new interface, you will wonder why there was such a fuss. It is quite intuitive and ease to navigate.
My only wish is that I could have more windows open to different people in the database. Different windows open so I could compare John Doe and James Smith at simultaneously