Another note: I went through the FTM troubleshooting articles and spent a LONNNG time trying all of those things to no avail. I uninstalled and called Ancestry to have them send me a disc. I was told by the rep that they could not send me a disc without additional payment AND they could not handle the refund. So I had to go back to Nova Development and fill out a form to send in for a refund. 'Plug and Play' is not a familiar concept to the FTM folks!