Oh boy, I can add all the comments together, they just hooked me and won't cancel or refund. I filed a complaint with Compaint Board and there are ALOT of complaints on there about them. I thought they were a part of ancestry.com too and trusted them. They use tricks and whatever, I have actually gotten over 3 phone numbers and they are all different and you go into the site to find out an address, and you won't find one. There is a 'contact us', but no email address. how convenient, I will tell everyone I know to beware of these scam artists. I am on S. Sec and can't afford extra like this. Christina from their office today, said I can't prove it. Well christina, there is such a thing as karma. Complaint Boards is online and you can register the complaint if you want to. good luck everyone.