I'm trying to correct a problem that I believe was created when Ancestry.com was making changes to the pictures on folk's trees.I know that people "lost" pictures for awhile but I have another problem.
The usual picture format of 24 pictures per page on the Media Gallery setting..that's what I and many others have had for years..BUT my format has been changed and I can't seem to get anyone at Ancestry to correct the problem.
I now have a situation where I have to scroll down to see all 24 photos.....they are one photo per line so you have to scroll down to see all 24 of them!!
When I called Ancestry today..they suggested the problem was with my computer but I don't think it is..
Can anyone suggest what I might try?
I plan to phone Ancestry at their American phone number rather than the Canadian one and hope they can help me!