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Unauthorized Charges: Suspected Ripoff by Ancestry.Com

Replies: 17

Unauthorized Charges: Suspected Ripoff by Ancestry.Com

Posted: 1126673266000
Classification: Query
So what's the deal with ancestry.com charging your credit card without any notification of a trial period end approaching?

Furthermore, it shouldn't take a forensic computer expert to find a working e-mail for customer service or a phone number that gets answered.

I bought the new 2006 software and in total I paid nearly $150 in subscriptions to access databases I needed, but evidently I advertently signed up for a trial of something that looked interesting and was never notified that my trial had ended (nor even that it hat started) and to my surprise I only found out when my checking account kicked-in to "Overdraft Overload" due to nearly $300 in charges to my debit card.

I can't be the only one out there who has felt ripped-off by bu this or frustrated from the multiple levels of red tape it takes to even find your account information, let alone the fact that I was not notified of a pending automatic charge.

Let's face it, if you buy something online you get an e-mail of the transaction -- here, you get nothing.

These are clearly deceptive business practices and certainly you fellow users should be aware of how Ancestry.com operates.

The Federal Trade Commission needs to know about this!

SubjectAuthorDate Posted
JDvorak2006 1126673266000 
FredRagsdale6... 1126765445000 
Greg Matthews 1127438887000 
Jim Dvorak 1127678674000 
doltmann_1 1128251469000 
Greg Matthews 1128276381000 
jimbrose 1128308598000 
Charley Schnellbacher 1128313016000 
jimbrose 1128352606000 
Charley Schnellbacher 1128356804000 
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