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Unauthorized Charges: Suspected Ripoff by Ancestry.Com

Replies: 17

Re: Unauthorized Charges: Suspected Ripoff by Ancestry.Com

Posted: 1126765445000
Classification: Query
Jim, I've seen similar postings from others who feel as though they have been taken advantage of by Ancestry.

I think most of the free trials are for only 14 days, so if you don't cancel before that period ends then it's considered that you want to continue the service. The notification is the responsibility of the user, as far as I know, since I've never tried the trials.

I've been an Ancestry subscriber for many years and I always get a personal phone call about a month before my annual subscription is due to expire. The phone call is not only a notification, but a tool to try and sell even more services on renewal. I have upgraded via the phone calls a couple of times, and was given a free month or two for doing so.

I don't consider Ancestry to be trying to rip off people. They have always done what was promised to me in accordance with the contract terms. That's just my opinion based on my experiences in dealing with Ancestry.

If you don't want automatic renewals, just cancel your credit card and get a new number.

SubjectAuthorDate Posted
JDvorak2006 1126673266000 
FredRagsdale6... 1126765445000 
Greg Matthews 1127438887000 
Jim Dvorak 1127678674000 
doltmann_1 1128251469000 
Greg Matthews 1128276381000 
jimbrose 1128308598000 
Charley Schnellbacher 1128313016000 
jimbrose 1128352606000 
Charley Schnellbacher 1128356804000 
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