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Interactive Image Viewer Error Message

Replies: 25

Interactive Image Viewer Error Message

Posted: 1384198994000
Classification: Query
When I try to view a document using Ancestry's Interactive Image Viewer I get the following error message: "Oops! We've hit a snag. We were unable to retrieve the image. Please try again." This has been going on for three days now. I used to be able to view documents just fine a few months ago. I've tried Safari, Firefox, and Chrome: all get the same error message. I'm attaching a screenshot.

Help is appreciated. Thanks!
Attachments:
SubjectAuthorDate Posted
G2Gsk8 1384198994000 
BurgessDonnel... 1384206426000 
cdu486776 1385481768000 
frostfreedet 1385485202000 
greenwaldsj 1388695755000 
DelorisWillia... 1388699704000 
greenwaldsj 1388718803000 
BurgessDonnel... 1388763037000 
dhalexsh 1388824987000 
lavendelsblue 1388844289000 
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