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system apparently has overwritten my user-created source data

Replies: 44

Re: system apparently has overwritten my user-created source data/ UPDATE

Posted: 1367692651000
Classification: Query
Here is the response from Tech Support, to which I replied that the issue (at least for me) is ongoing (has anyone had it resolve yet?):


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Please reply to this message if your issue has not been resolved.

Thank you for allowing us to be of service to you.

Subject system is changing saved URLs and generating errors

Discussion Thread

Response Via Email (Michael) 05/04/2013 02:28 PM

Dear Rebecca,

Thank you for contacting in regard to a problem with saved URL's on Ancestry.

We apologize for any frustration this issue may have caused and appreciate your feedback. We have forwarded your message on to the proper departments for consideration.

For information regarding additional methods of submitting feedback, please visit the following URL:

If you need additional assistance, please feel free to reply to this message or contact us by phone at 1-800-ANCESTRY (1-800-262-3787) from 10am to 10pm EST, Monday through Sunday.

Best regards,


Customer Solutions Associate

Customer By Email (Rebecca) 05/03/2013 12:57 PM

Hello - the system is messing up saved URLs when creating an Ancestry-generated link for user-created sources. Here is a link to a message chain I started this morning, describing the problem, with attachments showing the issues (including from others who are experiencing the same problem with their own user-generated sources):

Thanks for looking at this.


SubjectAuthorDate Posted
McComberdesce... 1367589832000 
BurgessDonnel... 1367591062000 
BarbaraTaylor... 1367596947000 
McComberdesce... 1367598289000 
BrklynBridge 1367598420000 
McComberdesce... 1367599065000 
BarbaraTaylor... 1367600000000 
McComberdesce... 1367692651000 
BurgessDonnel... 1367694633000 
jwardh 1367718162000 
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