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Stories are `disappearing' from my tree...and perhaps YOURS as well!

Replies: 7

Stories are `disappearing' from my tree...and perhaps YOURS as well!

Posted: 1367513458000
Classification: Query
Edited: 1367515152000
I have just contacted Ancestry Technical Support with the following problem:

Several stories that I have either created, or saved from others, have disappeared from my tree. I can still see the title of the story, the person that it's attached to, but the actual metadata (text) is GONE!

If the story is attached to other trees, it has also disappeared from those trees as well.

Since the Tech Support person was able to confirm this issue on their side of the screen, it is NOT an issue with my computer.

I was told that there is nothing that can be done, since Ancestry has no idea what has happened and asked if I had saved these stories to my computer, or elsewhere. :(

Oh...and when I asked if Ancestry could look at a previous backup from their server, to see if this problem existed, say, 2 weeks ago, I was told that they don't backup our trees.

Wha?!?!?!?!


SubjectAuthorDate Posted
sprk1122 1367513458000 
carol santos 1367519683000 
sprk1122 1367521640000 
Teri Pettit 1367524759000 
Mike Lawless 1367528678000 
BurgessDonnel... 1367540282000 
Mike Lawless 1367598747000 
BobNY 1367602044000 
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