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Trouble w/View Messages

Replies: 7

Re: Trouble w/View Messages

Posted: 1354467505000
Classification: Query
Linda,
If you have Internet Explorer, look for a little "gear" like icon in the upper-right corner of the screen.
Click on the gear icon, then select "Internet Options" from the menu (near the bottom of the list). In that Internet Options menu, you will see several tabs at the top.
Click on the one marked "Privacy." On that screen, near the bottom is a check mark for "Pop-up Blocker." Un-check that box and click the "Apply" button at the bottom. Then, try to get your messages again. If they work now, they you can use the "Settings" button next to the Pop-up Blocker line to add "www.ancestry.com" to the list of sites that will not be blocked, and Check the Pop-up Blocker again to turn it on (to prevent annoying pop-ups).
I'm using Internet Explorer 9 in Windows 7, so other versions might be slightly different, though all of them will have most of the same options somewhere.
If this is too technical for you, then I would suggest calling Ancestry support and let them walk you through their processes on the telephone.

Barbara
SubjectAuthorDate Posted
lindalew 1354381249000 
talbotrail 1354381785000 
keithnuttle 1354384565000 
lindalew 1354384945000 
BurgessDonnel... 1354392105000 
BarbaraTaylor... 1354463774000 
lindalew 1354464690000 
BarbaraTaylor... 1354467505000 
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