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Warning about photos that identify living persons

Replies: 43

Re: Warning about photos that identify living persons

Posted: 1353468602000
Classification: Query
Thank you very much for your reply.

I did report my concern first to a real person at customer support, they told me to email support@ancestry.com.

I did that and the reply was to report my issue by email to customersolutions@ancestry.com.

So, I did as instructed, & when they got back to me, they were only concerned about copyright infringements, not privacy issues, and told me if it was regarding anything else to *call* customer support!

Very much a run around. I should have asked for a supervisor the first time, as you suggest.

But I will print your email out, and do just that - talk to a customer support supervisor as perhaps the person I originally spoke to didn't know protocol.

Thank you for the name of another member who may be able to help me.

I completely sympathize with anyone who might make the same mistake.

I have no issue sharing this photo with family (minus the caption), which is why I posted it to begin with. I do take issue with the fact it was used by a name collector who refused to remove it even though it compromises the identity of living people.

Thanks again for your help! April

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23April23 1353379877000 
talbotrail 1353431777000 
23April23 1353468602000 
BurgessDonnel... 1353504004000 
2darncute 1353542133000 
McComberdesce... 1353551510000 
BurgessDonnel... 1353552118000 
23April23 1353558013000 
jwardh 1353559304000 
BurgessDonnel... 1353579982000 
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