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family tree maker is updating this tree

Replies: 9

family tree maker is updating this tree

Posted: 1349812684000
Classification: Query
I seem to be waiting for quite a while to read a particular Family Tree but I keep getting this reply when I click on it "family tree maker is updating this tree". My last query got this reply

Thank you for contacting Ancestry.com regarding getting a the error message that "Family Tree Maker is Updating This Tree" in regards to searching for the tree in Ancestry.

We regret any frustration this issue may have caused you. The problem that you are experiencing is a known issue currently. The problem is that the information in the trees on Ancestry.com has not been indexed in a while. This problem should resolve itself the next time the trees on Ancestry.com are indexed. With the amount of new information added and modified daily on our website, we re-index periodically to reflect the new information. The length in time it takes for us to start and finish a re-index is determined by the amount of new and modified information added to the website. We apologize for the inconvenience and appreciate your patience with us while we are updating.

Is this just me or are othe people having the same problem? Does anyone know how often Ancestry reindexes?
SubjectAuthorDate Posted
champagne3 1349812684000 
frostfreedet 1349813060000 
McComberdesce... 1349825736000 
BurgessDonnel... 1349827352000 
champagne3 1349832356000 
McComberdesce... 1349892815000 
champagne3 1349898100000 
McComberdesce... 1349900940000 
champagne3 1349912920000 
champagne3 1349928099000 
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