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Invitations - recipient access problems

Replies: 36

Re: Invitations - recipient access problems

Posted: 1356287247000
Classification: Query
Good morning dklart, My invites have many domains and the one that had issues yesterday is a gmail account. I have hotmail or outlook for genealogy and I get updates to family trees, DNA, messages from users and notices of replies on the boards without any problem but after searching my account I haven't had a newsletter or advertisement for a couple of months it seems. My account is set to receive newsletters, I double checked. Even those who could create an account and I try to invite them by user name have problems as well. Only 1 has actually been able to open a tree and I'm not sure they've tried lately either. The invites to paid Ancestry subscribers haven't had any problems with viewing a tree. People are less inclined to share when they can't see what's been done or how their contributions have helped or are just plain frustrated! It doesn't appear to be on Ancestry's radar for a fix either despite tech. support emails and calls which I was told last May by phone that Ancestry was aware of the issue already and nothing has changed. What really bothered is that the 3 oldest surviving family members of my husband, his 96 year old Aunt, and myself, my 89 year old G-Aunt and 95 year old cousin really wanted to see their family history and records and photos together and all 3 haven't been able to gain access. Emails and attachments or several books don't have the same "completed picture" as they do in a tree.
SubjectAuthorDate Posted
dedted29 1356266676000 
nls12 1356274925000 
daciodan 1356283169000 
dedted29 1356287247000 
janeoz123 1360195802000 
mbmjlm 1360210351000 
janeoz123 1360211506000 
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