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Endless problems with Ancestry's DNA testing process

Replies: 11

Endless problems with Ancestry's DNA testing process

Posted: 1349454396000
Classification: Query
Edited: 1349455110000
I despair of ever getting my DNA testing results. After over 16 weeks from paying my $99, I'm no nearer to getting my results. Shocking customer service.

June 11th - Invited to take part in AncestryDNA.

June 12th - Placed order, and paid $99.

June 26th - AncestryDNA kit shipped.

July 4th - Kit arrived. Sample taken, posted off, and activated.

August 24th - Told by ancestry that the DNA sample had been lost. They promised to send a replacement testing kit.

September 14th - Ancestry.com finally admit that they had received my DNA sample, but "Unfortunately, after multiple attempts, we were unable to use the saliva sample you previously sent to Ancestry.com"

September 21st - Eventually I receive an email saying that a replacement kit has been shipped to me. Wonder why it took nearly a month to ship?

October 4th - I queried why I hadn't received it yet.

TODAY - I'm told by ancestry.com that it takes a month to ship to the UK.

So, the first kit only took 8 days to arrive, but now ancestry.com say the replacement will take a month.

What a waste of $99. WILL I EVER GET MY DNA TESTED? I despair :(

EDIT: Just noticed that at http://dna.ancestry.com/status.aspx it says that my order was shipped on 26 June. No mention of a replacement kit being sent. My guess is ancestry in the UK don't understand how to work the DNA system :( But all I get from them is "We have confirmed that the replacement kit has been shipped".
SubjectAuthorDate Posted
Christopher G... 1349475996000 
ERHill66 1349733373000 
JLyndonS 1349735461000 
Christopher G... 1350033067000 
RAMYAH11 1361917861000 
tulrose 1361920460000 
RAMYAH11 1362049628000 
Gregory Wickh... 1365293457000 
RAMYAH11 1365304239000 
phickman1023 1407637966000 
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