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Auto RTPatch update fails

Auto RTPatch update fails

Posted: 1326998278000
Classification: Query
I have just upgraded my FTM 2011 to 2012 however everything ok except Auto RTPatch upgrade to 2012 upgrade fails to complete its upgrade and renders new sync feature useless!!
I have tried upgrading without Firewall but still no change.

Re: Auto RTPatch update fails

Posted: 1327001742000
Classification: Query
Have you tried right clicking the FTM icon and selecting "Run as Administrator"?

Re: Auto RTPatch update fails

Posted: 1327138200000
Classification: Query
Thanks David will try this asap
I´m getting a bit worried though re. Sync afterseeing all the bad press here!

Re: Auto RTPatch update fails

Posted: 1327240676000
Classification: Query
Further to my last message I have been able to sync my trees but the Auto RTPatch upgrade still does not load. Not sure if this will give me problems?
Most of my problems are that I have Vista software and a very slow internet connection!!

Re: Auto RTPatch update fails

Posted: 1353347892000
Classification: Query
I have the same problem and if you go to RTPPatch downloads it says this site is unsafe and I don't even have on my firewall.

Re: Auto RTPatch update fails

Posted: 1353348363000
Classification: Query
When you click on Help > About - what version does your FTM show?

Re: Auto RTPatch update fails

Posted: 1353351183000
Classification: Query
21.0.0.452

Re: Auto RTPatch update fails

Posted: 1353353184000
Classification: Query
Try rebooting your machine and rebooting FTM. Maybe something in memory needs to be cleared out.

The current version I have is 704.

Are you registered? Have you logged into ancestry.com since you originally loaded the software?

FTM normally knows you need an update when you boot FTM (because it has obtained the latest version number or date from ancestry.com)

Re: Auto RTPatch update fails

Posted: 1353357023000
Classification: Query
Done all of these things and thanks for helping. Been working on it for two days and think it time to call them.

Re: Auto RTPatch update fails

Posted: 1353427299000
Classification: Query
I unstall program and then re-install per Sarah at family tree help. This worked and to see what other problems I have with this program. Thanks for the help!
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