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No Connection to Internet

No Connection to Internet

Posted: 1360248021000
Classification: Query
I am having the same problem with my edition. It happened last night after i downloaded. First it would not register, i entered the registration key and the not connected came up on with the option to retry or close and register later. When i tried retry it did absolutely nothing. So I had to close and register later. I tried all of the ways to fix and can't get on through family tree make 2. Now when i update apparently the serial number didn't not get saved. The web site reset and I didn't get an email.

Re: No Connection to Internet

Posted: 1360267416000
Classification: Query
You need to sign-on to your Ancestry account in order for the program to go "on-line".

Re: No Connection to Internet

Posted: 1360267980000
Classification: Query
I just had to go to the Family Tree Maker 2 in the menu bar and select Check for updates. There are apparently two updates one for the no connection and one for the response invalid serial number.

Re: No Connection to Internet

Posted: 1360268420000
Classification: Query
Edited: 1360268442000
Family Tree Maker 2 21.2.5 is currently the newest version available.

There hasn't been a new update for months.

Was your original FTMM2 downloaded or CD version? What country are your in? Some UK users who downloaded the program have had to contact Ancestry and have a patch emailed.

Re: No Connection to Internet

Posted: 1360268693000
Classification: Query
Downloaded

Re: No Connection to Internet

Posted: 1360268745000
Classification: Query
United States

Re: No Connection to Internet

Posted: 1360269019000
Classification: Query
Just had to restart the program and it did not ask for the serial number again. Then do the updates.works fine now. Thanks
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