We have many safeguards in place to prevent personal information about you, including your family research, from being lost and to prevent cyber-attacks, phishing, or other malicious activity:
Secure account sign-in
We require a unique username and password to sign in to your Ancestry accounts. In addition, only you, or those you have authorized, can edit your online tree. Learn more about tree editing roles under Privacy for Your Family Tree.
System backups
We use the latest technology to provide reliable access to your tree and have processes to back up all user trees on a regular basis.
Accidental deletions
When you delete a tree, we require you to re-enter your password to prevent the possibility of deleting a tree accidentally.
Living People
Names and other information about people on your family trees who are marked as living are shown only to you and others with whom you share your tree. If you have a public tree, others (with whom you have not shared your tree) will see only the existence and gender of living people on your tree.
Payment Information
We use additional security to protect payment information, detailed below in the “How secure is my payment information” section.
DNA Data
For information on how we keep your DNA data secure, see Privacy for Your AncestryDNA Test.
Fraud Protection
If you experience any bizarre behavior or suspect that your account has been compromised please contact us at [email protected] or through ::HelpUrlPrefix::/s/contactsupport.