Ancestry

Will the MyFamily site retirement date be extended?

When will the MyFamily site be retired?

Why is MyFamily being discontinued?

Will MyFamily sites still be accessible after your retirement announcement?

I am a current subscriber. Are you giving refunds?

Will this shut down also affect members that do not pay an annual fee?

Are group sites in read-only mode?

Will I be able to export content from my group site?

Will I be able to export content from the group site I'm a part of even if I am not a paying subscriber?

In what format will my content be exported?

How long will it take for your export tool to package my content once I've requested it?

What if I or someone in my group uses the site during the retirement period and adds more content to my group site after I’ve already exported my data? Will I be able to request more than one export to capture any new content created on the group site?

Who can I speak with if I have questions in the future about MyFamily?

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