Ancestry

Online Support

Contact by Phone

If you can't find your answer online, our Customer Solutions Associates are available by telephone to further assist you.

Nation / Region Telephone Number Days and Time Available
United States (Contiguous 48 states, Alaska, Hawaii) 1-800-401-3193 (toll free) Monday - Friday: 9:00 am - 11:00 pm ET Saturday - Sunday: 9:00 am - 11:00 pm ET

TTY Users: Dial 7-1-1, then ask the Communications Assistant (CA) to dial 1-800-240-7608. When your call is answered, proceed as you would with a regular call, speaking directly to the Ancestry Customer Solutions Associate, ending each sentence by saying "Go Ahead".

Australia 1-800-251-838 ** Monday - Friday: 9:00 am - 8:00 pm AEST Saturday - Sunday: 9:00 am - 4:00 pm AEST
Canada 1-800-958-9073 **, *** Monday - Friday: 9:00 am - 11:00 pm ET Saturday - Sunday: 9:00 am - 11:00 pm ET
Germany 0800-1808311 *, ** Monday - Friday: 10:00am - 5:00pm CET Saturday - Sunday: Closed
Ireland 1-800-303-664 (toll free) * Monday - Friday: 9:00 am - 10:00 pm GMT Saturday - Sunday: 9:00 am - 8:00 pm GMT
New Zealand 0-800-440-970 ** Monday - Friday: 11:00 am - 10:00 pm NZST Saturday - Sunday: 11:00 am - 6:00 pm NZST
Sweden 020-091 0203 ** Monday - Friday: 10:00 am - 17:00 CET Saturday - Sunday: Closed
United Kingdom 0-800-404-9723 (toll free) * Monday - Friday: 9:00 am - 10:00 pm GMT Saturday - Sunday: 9:00 am - 8:00 pm GMT
Other Locations

Country code for the United States +

801-494-8595 (toll free) **
Monday - Friday: 10:00 am - 6:00 pm ET Saturday - Sunday: Closed

*Calls are free from landlines but charges may apply if calling from mobile phones and charges are dependent on caller’s network provider

**Charges may apply, check with your network provider for details

***We do not offer French support on weekends